FAQs

FAQ’S (FREQUENTLY ASKED QUESTIONS)

Q. What supplies are included in the home?

Whistler Wired provides the following consumables: shampoo, bath soap, toilet paper, paper towel, hand soap, dish soap, dishwasher detergent, laundry detergent, salt & pepper, sugar, tea, coffee beans, and coffee filters. We also provide bedding, towels, and a hairdryer. We do not provide spices or cooking oil.

Q.Is the kitchen fully equipped?

Yes, our homes are fully equipped to make a meal for at least the maximum number of people the home sleeps. This includes the major appliances as well as a coffee maker, coffee grinder, toaster and kettle. For supplies such as coffee, please see the question above.

Q. Will my accommodation have a washer and dryer?

Yes. Most of our homes have either a laundry room or in-suite laundry. Exceptions are Fitzsimmons B, Fitzsimmons C, and Glacier Lodge 205 which have shared laundry in the building.

Q. Will the home have wifi and cable TV?

Yes. All our homes have high speed wireless internet and cable TV.

Q. Do the homes have air conditioning?

Goldenwood 8361 and Pinnacle Ridge 23 have air conditioning. A nice benefit of being in the mountains is even on hot days the temperature cools off overnight.

Q. Is a daily cleaning service provided?

No, but if you are staying for eight nights or more, a complimentary mid-stay clean with linen change will be automatically scheduled. If you would like daily cleaning, we can provide if arranged in advanced and for an additional fee.

Q. Can I host a bachelor/bachelorette party, wedding, or event at a Whistler Wired Property?

The homes that we rent out are in quiet residential neighbourhoods. For this reason, we do not allow bachelor or bachelorette parties, weddings, or large events. The maximum number of guests allowed at a property is provided on each property listing on our website.

Q. Can I bring my pet?

Sorry, no pets are permitted in any of the Whistler Wired vacation homes. If you want to bring a pet, we are happy to book a suite for you in a pet-friendly hotel.

Q. How do I make a reservation with Whistler Wired Vacations?

The easiest way to make a booking is to reserve the home on our website.  Alternatively, you can call 1-604-932-6283 or email connect@whistlerwired.com.

Q. What is your minimum age requirement?

The minimum age requirement of the primary renter(s) is 30 years of age.

Q. What forms of payment do you accept?

Visa, American Express, MasterCard, and bank transfer.

Q. What is your cancellation policy?

Spring/Summer/Fall

25% deposit at time of booking. The deposit is refundable, in full, up to 7 days prior to your arrival date.

75% balance due 7 days prior to your arrival date.

After full payment has been received (at 7 days prior to arrival date), there are no refunds.

Winter

25% deposit at time of booking. The deposit is refundable, in full, up to 60 days prior to your arrival date.

75% balance due 60 days prior to your arrival date.

After full payment has been received (at 60 days prior to arrival date), there are no refunds.

Q. How does the damage deposit work at time of check-in?

At time of check-in, we will process a pre-authorization on your credit card for the amount stated in your rental agreement. This is a temporary hold, not a charge.

After departure, we inspect the accommodation. If there is no damage, the pre-authorization hold on your credit card will be automatically released by your bank after approximately 7 business days.

If there is damage, we will contact you and investigate further. If we determine you were responsible for damage, we will process the repair amount from your pre-authorization hold.

Q. Where do I check-in?

At our office. We are located beside the Whistler Conference Centre, directly above the RBC bank.

Address: 

201-4000 Whistler Way
Whistler, British Columbia V8E 1H8

Phone Number: 1.604-932-6283 (24/7)

Office Hours:

Spring/Summer/Fall – 8:30am to 5:00pm

Winter – 8:00am to 8:00pm

Q. What happens if I arrive outside of business hours?

If you will be arriving after our office closes please let us know in advance so that we can provide check-in instructions, deliver any lift tickets etc., and arrange to process the damage deposit.

Q. Are you able to stock the fridge for our arrival?

Yes, we can. For a fee, we can have groceries and alcohol delivered and put in the refrigerator if necessary.

Q. Is there parking available at the rental home?

Yes, all our rental homes have at least one designated parking spot. Most of the larger homes provide 2 parking spots with additional guest parking available on a first come first served basis. For overflow parking Whistler Village has pay parking options.

Q. Can you have baby equipment setup in the home for our arrival?

Yes we can. Rental and set up fees apply.

Q. Can an extra bed/cot be added for our stay?

Yes, if there is enough room in the bedroom. Rental and set up fees apply.

Q. Can you help me book activities?

Yes! We provide concierge service free of charge to all our guests. See our website for a list of summer and winter activities.

Q. Do you book lift tickets, lessons and ski/snowboard rentals?

Yes, we are happy to provide that service to our guests for no additional fee. Details and prices are on our website.

Q. What is the advantage of booking ski/snowboard lessons through Whistler Wired?

We are one of Whistler’s largest official booking agents for ski and snowboard lessons. We can recommend a specific private instructor to suit you.

Q. Can you help with restaurant suggestions and reservations?

Yes, whether you are looking for the best of the best, hidden gems or fresh and fast, we are happy to give suggestions and make reservations.

Q. Does Whistler have much to offer non-skiers?

Yes, from zipline to stone carving, we have an extensive list on our website under the tabs Winter Activities, Summer activities and Culture and Leisure.

Q. Can you book my airport transfer to Whistler?

Yes, we can book either a private charter or a seat on the airport shuttle bus.

With a private charter, your driver greets you upon arrival inside the terminal, escorts you to your vehicle and departs immediately. The trip is between 2 and 21/2 hours.

For groups 7 or less we recommend a Whistler Wired luxury SUV.  If time permits, we offer a complimentary stop to get a snack or a few groceries (approximately 30 minutes).

An airport shuttle makes for a longer travel day. You wait for the next scheduled service (generally leaving every two hours) and meet at a designated area inside the terminal. After a few stops enroute, the bus arrives in Whistler Village at which point you transfer to a smaller shuttle that takes you to your accommodation.

Q. Do you charge a resort fee?

No, we do not charge resort fees. The nightly rates listed are subject to 16% tax. There are no resort fees or extra charges. The only exception is, with stays of 3 nights or less, there is an additional cleaning fee.

Q. If the hot water tank blows in the middle of the night, can we call you?

Yes. When we say we are on call 24/7, we mean it.  We manage a group of luxury homes and if there is an emergency, we want to know immediately. Further, if a guest is in distress or needs emergency assistance, we want to help.

Q. Will the hot tub be cleaned for my arrival?

Yes. Every hot tub gets serviced regularly and prior to your arrival by a hot tub service company. If, however, you feel that the hot tub needs to be serviced again during your stay, please contact us.

Q. We want to ski on our departure day. Can we get a late checkout?

We will make every effort to accommodate a late checkout. If a late checkout is not available, we have luggage storage at our Whistler Village office.

Q. Do I have to book a package? What if I just need an airport transfer or something?

No, you do not have to book an entire package (though we recommend it). We are happy to arrange your accommodation only or a one-off airport transfer.

Q. How can I have confidence you are not an internet scam?

We are licensed by Consumer Protection BC and are members of the Whistler Chamber of Commerce. We have an office in Whistler Village and in business since 1999.

Q. Why should I book airport transfers and activities with Whistler Wired?

Think of us as a personal shopper to help navigate the options. We give you information and suggestions, you decide what you want.

Q. I just want someone to keep an eye on my Whistler Property. Can you help?

Yes, we are very flexible with the different needs of Whistler homeowners.

Q. Do you book hotels in Vancouver also?

Yes, we regularly make Vancouver hotel bookings and offer competitive rates.

Q. How much do you recommend tipping a driver, ski instructor, restaurant server?

In Canada, the standard gratuity for good service is 15% or greater.

Q. Whistler Wired. It sounds like you sell the internet or something. Why did you choose this name?

Three reasons: “Wired” as in connected to Whistler and all it has to offer; “Wired” as in energized, full of life; and “Wired” as in using the latest technology to provide a service (it was the 90’s!).