Terms & Conditions
SECURITY DEPOSIT and GUEST RESPONSIBILITIES
1. SECURITY DEPOSIT: The Guest will provide a security deposit in the form of a pre-authorization (hold) on their credit card at time of check-in. The security deposit can be charged for Guest or Guest parties’ infractions including but not limited to objectionable behavior, damage, fines, repairs, replacements, excessive cleaning, late check-outs, incomplete check-out responsibilities at Accommodation or common property as solely determined by Wired. Cleaning billed at CAD45 an hour plus 5% tax. Repairs will be billed at cost plus 10% service fee plus 5% tax.
2. SECURITY DEPOSIT AMOUNTS:
a. CAD 3,000 – Snowy Creek 3, Pinnacle Ridge 3, Pinnacle Ridge 23, Pinnacle Ridge 34, Sunridge 3816, La Joya, Le Chamois 510
b. CAD 2,000 – Royal Suite, Snowy Creek 4, Snowy Creek 30, Pinnacle Ridge 5, Pinnacle Ridge 6, Pinnacle Ridge 30, Pinnacle Ridge 36, Upper Wedge Penthouse, Mountain Star 16, Woodrun 208
c. CAD 1,000 – Gables 46, Goldenwood 8361, Le Chamois 305, Pinnacle Ridge 37, Pinnacle Ridge 38, Snowy Creek 15, Telemark 21
d. CAD 500 – Glacier Lodge 205, Fitzsimmons B, Fitzsimmons C, Snowbird 209
2. OBJECTIONABLE BEHAVIOR NOT TOLERATED: This accommodation is a family friendly environment and not the right choice for loud, late night party groups making a disturbance.The guest is responsible for treating the Accommodation, neighbors and common property with respect. This includes but is not limited to no loud parties, not returning noisily to the Accommodation, not using the hot tub past 10 pm or any objectionable behavior that may disturb the peace and enjoyment of neighbors or others.
4. EVICTION: Wired retains the right to without warning evict the Guest and Guests’ group for objectionable behavior as solely determined by Wired. No refunds will be issued and all costs associated with the eviction will be deducted from the Guest’s damage deposit.
3. FINE FOR EXCESSIVE NOISE: Quiet time is in effect from 10 pm to 8 am. A noise warning deemed valid by Wired may result in a $1,000 fine.
4. HOT TUB: Please follow posted hot tub rules. No hot tub use after 10 pm. If the hot tub is left in a condition beyond what Wired determines to be reasonable usage and a water change is required a fee of CAD300 will apply.
5. BEDDING CONFIGURATION: We will contact you prior to your arrival to confirm. Bedding requests must be made a minimum of seven days prior to your arrival or within seven days of your arrival may be subject to an additional charge.
6. PARKING: Guests are permitted to park in the specific area as noted in your pre-arrival information. Vehicles incorrectly parked are subject to immediate towing without warning. All towing costs are the responsibility of the Guest.
7. MID-STAY CLEANS: Stays of 8 nights or longer will receive the following between 10 am and 3 pm or during busy periods between 8 am and 5 pm.
a. Bed linen change b. Garbage removal c. Kitchen tidy (additional charges apply for washing dishes) d. Washroom tidy & towel change e. Floor clean f. Replenish home supplies
5. CHECK-IN is 4 pm. Wired will endeavor to accommodate early check-in requests but these are not guaranteed.
5. CHECK-OUT is 10 am. Wired will endeavor to accommodate late check-out requests but these are not guaranteed.
CAD 150 fee for every hour or part thereof for late departure may apply.
9. CHECK-OUT RESPONSIBILITIES: The Guest is responsible to complete the following.
a. Leave the house and kitchen tidy putting all dishes in the cupboard and /or load and run the dishwasher.
b. Dispose of all garbage and recyclables as noted in your pre-arrival instructions.
c. Ensure water and lights are turned off, windows closed, doors closed, locked and home secured.
REFUNDS, CANCELLATIONS, and CHANGES
10. BOOKING POLICY:
Winter Booking Policy
Valid for arrivals from December 17, 2020 to April 19, 2021.
At the time of booking we process a 25% deposit. The remaining balance is due 60 days prior to your arrival.
You may cancel or change your booking up to 60 days prior to your arrival and receive a 100% credit for a future booking or 100% refund of the deposit (less the 4% booking fee).
* The booking is non-refundable within 60 days, see Travel Restrictions Occurring After Final Payment below.
Spring/Summer/Fall Booking Policy
Valid for arrivals between May 1 and December 16, 2020
At the time of booking we process a 25% deposit. The remaining balance is due 7 days prior to your arrival.
You may cancel or change your booking up to 7 days prior to your arrival and receive a 100% credit for a future booking or 100% refund of the deposit (less the 4% booking fee).
* The booking is non-refundable within 7 days, see Travel Restrictions Occurring After Final Payment below.
*Travel Restrictions Occurring After Final Payment
We recognize travel restrictions beyond your control can occur after your final payment has been completed.
If government travel restrictions, including quarantine, are implemented after your final payment has been completed then the following two options are available.
100% credit to be applied to a future stay in any Whistler Wired property within 12 months. Subject to availability and rate changes.
A full refund less the 4% booking fee.
11. CHANGES: Requests to change dates and/or duration are at the sole discretion of Wired and all decisions are final.
12. RESERVATION SIZE: The reservation is for a specific number of guests and it is not permitted to exceed the agreed upon maximum number of guests at any time without prior written permission.
13. AGE REQUIREMENT: Minimum age requirement of the primary renter(s) is 30 years of age.
14. NO PETS.
15. NO SMOKING.
15. FORCE MAJEURE: In the event of extraordinary circumstances whereby the accommodation is not available Wired reserves the right to offer comparable replacement accommodation and/or provide the guest a full refund.
16. PERSONAL INJURY, UNPREDICTABLE WEATHER, LACK OF SNOW AND OTHER CIRCUMSTANCES : Vacations involve the risks of personal injury, unpredictable weather, lack of snow and other circumstances beyond the control of Wired for which Wired does not provide refunds. Wired is not responsible for any accidents or injury at Accommodation or elsewhere. The Guest is advised to consider vacation insurance from a third-party insurer.
17. This Agreement and the obligations of the parties hereunder shall be interpreted, construed and enforced in accordance with the laws of the Province of British Columbia. All monetary values referred to herein are in Canadian currency.