Guest Experience Coordinator
Help our guests get the most out of Whistler, from first inquiry to check-in and everything in between.
At the centre of every great stay
As an integral member of our team, you will be involved in all aspects of our vacation and property management business: corresponding with guests, booking accommodation and activities, and coordinating housekeeping and maintenance.
The work is varied. One day you're arranging transfers and dinner reservations for an arriving family, the next you're putting together welcome packages or lining up lift tickets before a busy weekend.
We offer a supportive team, a competitive compensation package including a ski pass, and room to grow. If you're a detail-oriented multi-tasker who takes pride in doing your best, we'd love to hear from you.
Since 1999, Whistler Wired has been a leading property management company offering chalet care, vacation rentals, private transfers, and concierge services.
We're built on delivering exemplary service and value, and our dedicated sales, maintenance, housekeeping, and transportation staff keep us true to that vision.
What comes with the job
A season pass in your pocket, a good team around you, and a stable full-time role that still leaves time for the mountain.
We also offer a great staff house in Blueberry, well kept and maintained, with limited spots available.
Manage guest inquiries and bookings by email, telephone, and third-party platforms such as VRBO and Airbnb
Manage and process payments for deposits, balances, and incidentals
Keep our property management software, Lightmaker Property Manager, up to date
Book lift tickets, ski lessons, and ski rentals for our guests
Arrange transportation, activities, and restaurant reservations
Put together welcome packages: itineraries, invoices, lift tickets, and welcome amenities for arriving guests
Check guests in
Report and manage maintenance and housekeeping issues during guest stays
The Ideal Candidate
You don't need to tick every box. If you're organized, personable, and take pride in doing things properly, we want to meet you.
Guest service, reservations, or concierge experience
An asset, not a requirementExcellent phone manner
You'll be on the phone with guests every dayPrevious admin experience
Desirable but not requiredKnowledge of Microsoft Office
Word, Excel, and OutlookValid driver's license
Desirable but not requiredReady to join the team?
Send a brief cover letter and resume to connect@whistlerwired.com and tell us a bit about yourself.